FREQUENTLY ASKED QUESTIONS
✨ GENERAL & BRAND QUESTIONS
Chakana Journey is a sacred portal offering handmade ceremonial tools, sacred textiles, and holistic wellness rooted in the ancestral traditions of the Andes and Amazon. We honor the spiritual path by connecting seekers with authentic, ethically sourced offerings from the heart of Peru.
Our items are lovingly handcrafted by indigenous Peruvian artisans and healers who carry the wisdom of generations. Every piece is made with spiritual intention and ceremonial awareness.
All products are made in Peru, primarily in Shipibo-Conibo, Quechua, and Amazonian communities. They carry the essence of the land, the hands, and the prayers of their makers.
The Chakana, or Inca Cross, is a powerful symbol of balance and cosmic connection in Andean spirituality. It represents the bridge between the worlds — physical, spiritual, ancestral, and celestial.
Many items are prepared in ceremonial space, with blessings, plant spirit guidance, and sacred intention. Each piece is a living prayer, meant to support your spiritual journey.
Yes. We work directly with indigenous families, elders, and craftspeople. These collaborations are built on trust, reciprocity, and respect for their sacred traditions.
A portion of every purchase supports indigenous families, women-led artisan groups, and sustainability efforts. We ensure fair compensation and prioritize community well-being.
These traditions are rich in plant wisdom, earth reverence, and spiritual depth. We are devoted to preserving and honoring this heritage in a way that uplifts both the keepers and the seekers.
Yes. Whether it’s a kuripe, a Shipibo cloth, or a sacred blend of herbs, everything is crafted in alignment with ceremony, prayer, and tradition.
We prioritize sacred integrity over commercial gain. Each item is authentic, handmade, and deeply rooted in indigenous knowledge — not mass-produced or culturally diluted.
🌍 ETHICAL SOURCING, ARTISANSHIP, ECOLOGICAL & SOCIAL RESPONSIBILITY
Yes. We believe in fair exchange and work directly with artisans, ensuring they are paid justly and honored for their sacred work.
Absolutely. We pay above-market prices and maintain long-term relationships with our artisan partners to ensure economic dignity and sustainability.
Yes. We strive to use biodegradable, recyclable, or reusable packaging. We avoid plastic wherever possible to minimize harm to Pachamama (Mother Earth).
No. We honor natural materials — such as wood, cotton, wool, seeds, and medicinal plants — to preserve the sacred essence of each item.
Our team has lived experience and relationships in Peru. We source directly from the communities themselves and honor each tradition without appropriation.
Yes. Our Palo Santo comes from naturally fallen, aged trees sourced from certified sustainable forests in Peru. We never support deforestation or illegal harvesting.
We are in direct relationship with the cultures we represent. Our mission is not to take, but to uplift, honor, and support indigenous wisdom-keepers through economic empowerment and storytelling.
Yes. A portion of proceeds supports reforestation, community health, women’s artisan co-ops, and cultural preservation projects in Peru.
Ayni is a core value — sacred exchange. We believe in giving back with gratitude, whether financially, spiritually, or through energetic balance.
Honor the roots. Learn with humility. Support native voices and communities. Use tools as allies, not accessories — and let your actions reflect your gratitude.
🌺 DEEPER QUESTIONS & CEREMONIAL INSIGHT
Yes. Our blog and newsletter occasionally feature tips and rituals for building personal altars, selecting sacred objects, and connecting with your spiritual lineage. Feel free to reach out if you're seeking more personalized support.
Most of our tools are handcrafted wood, textiles, or plant-based items and travel safely. However, check your country’s customs regulations if you're traveling with herbal blends like Rapé or Palo Santo.
Yes. These sacred tools make beautiful and meaningful gifts. Just be sure the recipient is open and respectful of the spiritual significance behind the items.
While we focus on Andean and Amazonian traditions, we occasionally share universal rituals for solstices, equinoxes, new moons, and full moons — blending ancient wisdom with modern spiritual practice.
Learn their stories, use the tools with reverence, and give back when possible. Acknowledge the roots, honor the names, and walk your path with humility and gratitude.
Yes, in some cases. Contact us with your request, and we’ll let you know if the artisan is available for custom work. Please allow extra time for personalized creations.
Yes. Our Rapé blends are made by indigenous medicine people using traditional plants, ashes, and prayer. Each blend holds a unique purpose — from grounding to heart-opening to cleansing.
Some gentle tools — like crystals, textiles, or altar cloths — are appropriate for young people. However, tools like Rapé or master plant essences are intended for mature, guided spiritual use.
📦 SHIPPING & DELIVERY
Yes, we ship to most countries worldwide. Our intention is to bring these sacred offerings to all who walk a conscious path.
Shipping from Peru typically takes:
USA/Canada: 7–15 business days
Europe: 10–20 business days
Worldwide: 14–25 business days
Please allow extra time during holidays or for remote areas.
Shipping rates are calculated at checkout based on your location and package weight. We strive to keep costs reasonable while ensuring reliable delivery.
Yes. Once your order ships, you’ll receive a tracking number via email to follow its journey.
Please contact us within 14 days of the expected arrival. We’ll investigate the issue and offer solutions such as a reshipment, refund, or credit.
At this time, we offer standard shipping. If you require faster delivery for a special occasion, contact us and we’ll do our best to assist.
Yes, we can ship to most P.O. boxes and military addresses. However, delivery times may vary based on your region.
🔁 RETURNS, REFUNDS & CUSTOMER CARE
Due to the sacred and handmade nature of our items, we typically do not accept returns. However, if there’s a problem with your order, we will work with you to make it right.
Please email us within 7 days of delivery with a photo and description. We’ll promptly offer a solution.
We don’t offer traditional exchanges, but if there’s a concern with your item, we’ll provide options such as replacement or credit.
You can reach us through our Contact Us page or email. We respond with care and respect for your sacred journey.
We begin preparing orders quickly, but if you contact us within 12 hours, we’ll do our best to accommodate your request.
Yes. Many items are packaged with love and may include symbolic touches. If your order is a gift, let us know and we can include a note or special wrapping.
Yes, we offer digital gift cards — perfect for ceremonies, birthdays, or blessings. Contact us to request a specific amount.
Yes. We use SSL encryption and never share your information. Your privacy and trust are sacred to us.
🧘♀️ CEREMONIAL USE & SPIRITUAL PRACTICES
A kuripe is a self-applicator for Rapé; a tepi is used by a practitioner to serve another. Always approach use with reverence, grounding, and clear intention. Detailed guidance is available on our blog.
Rapé is a sacred Amazonian snuff used for grounding, cleansing, and spiritual insight. It’s applied through the nose via a kuripe or tepi, often in ceremony or meditation.
Yes, but we advise learning from experienced practitioners or teachers. These tools hold power and should be used respectfully.
You may cleanse your item with Palo Santo, intention, smoke, sound, or prayer. Trust your intuition and connect with the spirit of the item.
Keep them in a clean, respectful space — on an altar, in a pouch, or in a sacred box. Avoid exposure to moisture or harsh conditions.
Yes, but we recommend humility, research, and guidance. These are not just tools — they are spiritual allies.
Yes. Our blog offers rituals, practices, and tips. We also share content through newsletters and social media.
Hold intentions of clarity, healing, gratitude, and respect. These tools amplify energy — what you bring, they reflect.
Yes. Items such as Shipibo textiles or Amazonian Rapé are deeply linked to the cosmology and ritual of specific tribes. We share this context with each product.
Yes — if you approach with humility, respect, and a willingness to learn. Cultural appreciation, not appropriation, is key.
🌿 SUPPLEMENTS & WELLNESS
Yes. All supplements are vegan, plant-based, and never tested on animals. They are crafted to support body, mind, and spirit.
We select ingredients that have been used in healing and spiritual traditions for centuries — like mushrooms, herbs, and roots — with high vibrational integrity.
We prioritize organic and wildcrafted ingredients. Full ingredient transparency is available on each product page.
We recommend consulting your doctor or midwife before using any herbal or mushroom supplement while pregnant or breastfeeding.
Some may. Please consult a qualified healthcare professional if you are on medication or have health conditions.
Functional use supports daily health (e.g., immunity, energy), while ceremonial use involves sacred intention and spiritual connection.
🤝 COMMUNITY & CONNECTION
Yes. If you host ceremonies, own a store, or serve a community, contact us for wholesale inquiries.
We welcome collaborations aligned with our mission. Reach out to discuss sacred partnerships.
Sign up on our website to receive sacred teachings, rituals, and special offers from the Andes and Amazon.
You can follow us on Instagram, Facebook, and Pinterest @chakanajourney for spiritual content, product launches, and ceremony inspiration.
Developed by Chakana Journey @ 2023.