Handwoven Q’ero Chumpi Belt

• Actual colors may vary a little from those shown in the pictures due to the nature of the photography and monitor color settings.
• All of our products are handmade, thus they may not be exactly as shown in the photos. Pictures displayed in listings are a reference only. Therefore, it may be minor changes.

• Please be aware that import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We strongly recommend all of our customers check with their own country’s customs office to determine these additional costs prior to buying.

• Shipping:
– We use the Peruvian Postal Service (Serpost) to ship all of our products worldwide.
– The regular shipping time is 10-20 days from the shipping date. However, sometimes shipping takes longer due to the specific transit time set by each country’s postal service, as well as for each country’s customs procedures.

• Tracking:
– You can get information on your shipping status using your tracking number “RRXXXXXXXXXPE” in the link below:
https://www.serpost.com.pe/Cliente/SegumientoLinea

• Returns:
– Buyers are responsible for return shipping costs, and
– Buyers are responsible for any loss in value if an item isn’t returned in its original condition.

• Exchanges:
We may exchange an item for another one of the same type provided that:
– The item is returned in its same original condition, and
– Buyers assume the total cost of the return shipping as well as the total cost of the new shipping.

For this, we kindly ask that before asking for the exchange take into account the following:
– The items’ actual colors may differ from those shown in the pictures due to the nature of the photography and monitor color settings, and
– Most importantly, please take into account that ALL OF OUR PRODUCTS ARE HANDMADE, thus they may not be exactly as shown in the listing photos, pictures are a reference only; thus, it may be minor changes in color tones, sizes, and shapes.

• Failed Delivery:
Please be aware that sometimes items are returned to Chakana Journey due to failed delivery for different reasons such as “unclaimed”, “addressee not available at the time of delivery”, “failed delivery attempt”, “unsuccessful delivery”, among others. In these events, we offer you two options:
– We may ship again the item provided that buyers assume the total cost of the item’s new shipping, or
– We may refund the amount of the item but we will deduct the actual and total initial item’s shipping cost.

• We strive our best to satisfy our customers to the fullest. However, in case you are not satisfied, please contact us immediately and we will do everything possible to provide you with a solution, always trying to offer you the best option.

• If you have any questions, queries, or issues, don’t hesitate to contact us via:
– Messaging channel, or
– Writing an e-mail at chakanajourney@gmail.com.

We usually answer back the same day or the next working day.

If we have earned your satisfaction, let your friends know about your experience!

With respect and love 💚🙏