Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. These goods are exempt from being returned: Kuripes that have been used. To complete your return, we just require your order number. Customers are responsible for shipping fees for the return label.
REFUND PROCESSING
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
RETURNS AND EXCHANGES
For any additional questions on returns and exchanges, please e-mail chakanajourney@gmail.com
SALE ITEMS
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.